Tewa

Exchange, Return and Refund Policy

 

Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.

We are committed to make your shopping experience as fuss-free and enjoyable as much as possible! Please read through the following terms & conditions prior to making a purchase.

Return will only be allowed in case the product received is damaged/ defective/incorrect. However for first orders we accept no question asked returns. For raising a return request you may call/ whatsapp us on +91 8619250270. Please note that all the products are handcrafted and a little variation in design / oxidizing is natural. Two units of the same design may differ slightly and will not be accepted as a valid reason for exchange.

The units have been photographed under lights and the actual product may differ slightly when seen under normal lights, though we maintain the originality in the photographs to utmost extent. This will also not be accepted as a valid reason for exchange.

All the purchases will be non-refundable except in the case when we have been unable to deliver the product within 45 days of placing the order. We generally deliver all our products within 3-9 business days of placing the order. The dispatch time goes higher in cases where the customization is required by the customer or the product is to be made on order. Such cases will be intimated to the customer in advance.

 

Cancellations

 

If unfortunately you have to cancel an order, please do so within 6 hours of placing the order by contacting us at orikibyreetika@gmail.com. We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort.

 

If you cancel your order before your product has been dispatched, we will credit the full amount (in case of pre-paid order) in the original mode of payment.

If you cancel your order after your product has been dispatched, we will refund the amount minus shipping charges (even on free shipping products) for both Forward and RTO. Also, the charges will be refunded in original payment mode once we have received the product.

The customer agrees not to dispute the decision made by Oriki and accept Oriki’s decision regarding the cancellation.

 

REFUND

 

Note : Refund is not applicable to any product  purchased at Oriki in any case except the damaged product or wrong product sent to you. In such cases, Pls intimate to Oriki within 3 days of receiving the order.

 

Please email us at orikibyreetika@gmail.com or Whatsapp at +91 8619250270.  PLEASE DO NOT FORGET TO MENTION YOUR ORDER ID.

 

1) Return not accepted if Customer does not like the product, we suggest that the customer should read the product description before ordering.

 

2) Return not accepted if customer is not satisfied as we commit to deliver what we have displayed and for the prices we have charged is the best possible.

 

Taxes and duties are included in the price of the product listed on the Website, for deliveries in India.

For deliveries outside India, customs duties and local taxes, if applicable, have to be paid by customers to our shipping partner at the time of shipment delivery.

All the sale & discounted purchase is non exchangeable.

Enjoy complementary shipping products.

If you cancel your order before your product has been dispatched, we will credit the full amount (in case of pre-paid order) in the original mode of payment.

If you cancel your order after your product has been dispatched, we will refund the amount minus shipping charges (even if its complementary shipping products) for both Forward and RTO. Also, the charges will be refunded in original payment mode once we have received the product.

The customer agrees not to dispute the decision made by Oriki and accept Oriki’s decision regarding the cancellation.

"Love your Jewellery and your Jewellery will love you back."

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Daily Care Tips-Pearls

Being organic gemstones, pearls are highly vulnerable to acidic and alkaline environments. Extreme humidity can also cause damage to your precious pearl trinkets. To preserve their shine, make sure that your perfumes, hair sprays, and other cosmetics do not come in contact with your pearl rings, necklaces, pendants, and other trinkets. As a golden rule, let your pearls be the last thing you put on and the first thing to come off. Your sweat can also cause harm to pearl jewellery. To keep them safe, wipe them with a soft cloth before storing them away for later.

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Things to Remember While Wearing Pearls

Your love for pearls and your love for rain won’t go hand in hand. If you are wearing pearl jewellery, resist the urge to get wet in the rain! Avoid getting pearl strands wet at any cost. That means you should not wear pearls to the bath or shower. Also avoid exposing pearls to direct sunlight or places with high heat and humidity, such as sauna. Are you planning a holiday on the beach where you intend to enjoy the sand and sea to the fullest? It is in your best interests not to pack your pearl earrings or bracelets.

Now, what to do if your pearls come into contact with liquids that might cause them damage? If you spill fruit juice on them, wipe them gently with a clean, soft cloth immediately. Do the same if they come in contact with detergent, vinegar, or any other strong liquids.

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"Dry Jewellery is a happy Jewellery."

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Tips for your adorable silver or stone-studded jewellery:
1. Silver or stone-studded jewellery should never be kept with other metals or in the open.
2. Your silver trinkets should be tightly packed while storing them in a small zippered plastic bag. It will not only hold your jewels in a good condition but would also prevent other jewellery from rubbing with each other which can cause scratches. The jewellery would be shielded from the air, which can cause fast discoloration.
3. Don't ever leave your silver jewellery lying around against bare timber as it consists of an acid that will surely tarnish the exterior of the silver, also shield it from paper as well as cardboard, since they are lumber pulp produces which would yield similar result, so avoid keeping silver in envelopes or even in small cardboard boxes as well.
4. You can also purchase some anti-tarnish pads and line the base of your jewellery box.
5. Allow body lotions and perfumes to dry completely before putting on the glistening jewels onto yourself as the chemicals present in them would bond and react with the copper and alloys present in silver which would in-turn speed up the process of tarnishing dramatically.
6. Removing your jewellery while you bath or swim isn't necessary; just rinse with soap and water afterwards to clean off the residual chemicals from your jewels.
7. If you do stain your jewellery with make-up, perfumes, foods and drinks, then rinse immediately with water and soap.

 

References:

• https://timesofindia.indiatimes.com/life-style/fashion/style-guide/tips-to-care-for-silver-stone-studded-jewellery/articleshow/17031496.cms

• https://www.bluestone.com/jewellery-education/jewellery-care-guide/caring-for-pearls